1. General

Safe-Way Wood Care is an online retailer of Safe-Way Wood Care Products.

Under the following Terms and Conditions, the use of the words, ‘we’, ‘our’, ‘us’, ‘the site’ denotes the website www.safewaywoodcare.com and the use of the words ‘you’ and ‘your’ denotes users and customers of the website. Please read the following information carefully, as your usage of the site and the services provided by us is subject to your acceptance of these Terms and Conditions. Please note that your statutory rights are not affected.

  1. Description and availability of items

All items offered for sale on the site are described by us and we endeavour to accurately depict each item within the written description and accompanying photographs.

If you have a query regarding an item prior to making a purchase, please contact us for assistance at info@safewaywoodcare.com.

It may not always be possible to depict the exact colour of items in the photographs. Colours can also vary between computer monitors. Items are not shown at actual size in the photographs, and measurements given in the description should be taken as a guide to size.

  1. Prices and Taxes

All prices on the site are in British pounds sterling.

Payment from customers outside the UK will only be accepted in British pounds sterling. Overseas customers are responsible for paying any local import taxes or duties levied on goods delivered from the UK.

The destination address of your order will determine the appropriate charge for dispatch. Once your delivery details have been entered and the delivery option selected, the charge for postage and packing will be shown in the shopping basket, separately to the item price.

For all orders consisting of more than one item ( being delivered to the same address),a flat postage and packing charge is automatically added to each additional item after the first item. This gives us the benefit of a reduced postage and packing charge when compared to ordering items individually. Please see the Terms and Conditions section entitled ‘Postage and Packing Charges and Delivery Times’ for pricing details.

  1. Methods of Payment and Online Security

Payment can be made online using any one of the major credit and debit cards ( including Visa, Mastercard, Solo, Maestro and Switch). Transactions are processed by PayPal on its secure site : please note that you do not need a PayPal account to use your credit or debit card. You will also be given the option to pay with a PayPal account if preferred. When paying online , once you have selected your goods, accepted our Terms and Conditions and entered your delivery details , you should proceed by clicking on ‘Make Payment’. This will automatically take you to PayPal’s secure site , where your personal information will be protected by a Secure Sockets Layer(SSL). You will see an on-screen padlock during the checkout process, denoting a secure transaction. Any payment information you enter onto the PayPal site is stored on its server and is heavily protected. PayPal does not give your credit or debit card details to Safe-Way Wood Care.

  1. Postage and Packing Charges and Delivery Times

All products with the exception of Contractors Choice are shipped free of charge to anywhere in the U.K. A small charge is made shipping to other E.U. destinations.

Overseas customers are responsible for paying any local import taxes or duties levied on goods delivered from the UK. Please be aware that the collection of such charges by an overseas Customs authority may result in a delivery delay. Shipping times vary depending on the country and other factors.

  1. Order Acceptance and Dispatch

We will acknowledge your order by automatic email, specifying the goods that you have ordered and the appropriate payment made. On receipt of our email, please inform us as soon as possible if you think any details may be incorrect. We aim to dispatch your order within two working days of it being placed: working days are Monday to Friday , excluding public holidays. We will send you a further email, to let you know when your order has been dispatched.

  1. Orders not received

If you are a UK customer and have not received your order ( or notification from Royal Mail or other carrier that it has attempted to deliver) within 5 working days of our email confirming dispatch, please contact us at info@safewaywoodcare.com. International customers should allow 10 working days from the date of our email, before contacting us.

We will request that Royal Mail or other carrier investigates the non – delivery of goods, and we will supply any relevant dispatch documentation, including proof of posting.

  1. Cancelling and order

Under the terms of the UK Distance Selling Regulations, you may cancel an order within 7 working days of receiving the goods. You are required to let us know in writing of your decision to cancel, and this should be done by sending an email to info@safewaywoodcare.com. Included in your email should be your full name, postal address and the product reference.

We will respond to your email by letting you know the status of your order.

  1. Returning Goods

If you wish to return goods to us for a refund , you will need to inform us of your intention within 7 working days of receiving the goods. This should be done in writing, by sending an email to info@safewaywoodcare.com. Your email should include your full name, postal address, the invoice number and your reason for returning the goods. We will acknowledge your email and you are required to return the goods to us within 7 working days of the date of our email. Goods should be returned to

Safe-Way Wood Care, The Shoot Office, Upper Billesley, Stratford upon Avon, Warwickshire, CV37 9RA England

We require that goods are returned to us in the same condition that they were sent to you. It is your responsibility to take care to ensure that goods being returned are protected and securely packed. We will not be able to give refunds on goods damaged whilst being returned to us because they have been insufficiently packed and protected. The original delivery note should be enclosed with the goods, and any inner packaging should also be returned.

We strongly advise that you return goods to us using the Royal Mail Recorded service which is available for a small fee from all Post Offices. This service provides proof of posting and requires a signature on delivery. If you decide not to use this service, we regret that we cannot accept liability should goods be lost during their return to us.

Once we have received the goods and are able to confirm that the above conditions have been met, a refund will be made. We will contact you by email to advise you of this. Refunds will only be made to the original purchaser, using the same method by which the original order was paid.

The cost of the returned goods plus the cost of the postage will be refunded if an error was originally made by us i.e incorrect goods were sent.

The cost of postage will not be refunded if the item(s) are being returned because they are unwanted.

  1. Damaged Goods

In the event of goods being received in a damaged condition, we require that you inform us as soon as possible by email: info@safewaywoodcare.com and in any event within 7 days of receipt.

Royal Mail stipulations require that damaged goods and their packaging must be retained whilst a damage claim is in process, as they may wish to see them. Subject to the above conditions being met (and the return of the goods to Safe-Way Wood Care at the appropriate time). Safe-Way Wood Care will refund the cost of the damaged goods and the postage. Please note that the refunds are made to the original purchaser, using the same method by which the order was placed.